Privacy
Policy
Data Protection Guidelines // SaaS Platform
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Who We Are
TechFlow Solutions OÜ (“we”, “us”, “our”) provides a Software-as-a-Service (SaaS) platform.
- »For personal data collected via our website, subscriptions, and support, we act as a Data Controller.
- »For data processed within our platform on behalf of customers, we act as a Data Processor.
Data We Collect
A. Information you provide
- -Name, email address, company name
- -Account credentials
- -Billing and payment details
- -Support communications
B. Automatically collected data
- -IP address
- -Device and browser information
- -Usage logs and interactions
C. Customer data (processed on behalf of clients)
- -Any data uploaded, stored, or managed by customers within the platform
How We Use Data
We process personal data to:
- »Provide and maintain our SaaS service
- »Manage accounts and subscriptions
- »Process payments
- »Provide customer support
- »Improve performance, reliability, and security
- »Send service-related communications
- »Send marketing communications (only with consent where required)
Legal Basis for Processing
We rely on:
- »Contract performance – to deliver the service
- »Legal obligations – e.g., tax and compliance
- »Legitimate interests – security, analytics, service improvement
- »Consent – marketing and cookies where applicable
Data Sharing
We do not sell personal data. We may share personal data with trusted third-party service providers (“subprocessors”) where necessary to operate our SaaS platform, including:
Hosting & Infrastructure Providers
We use Vercel, Render, and Supabase to host our application, databases, and backend services.
Payment Processing
Payments are securely processed via Stripe. We do not store full payment card details on our systems.
Analytics & Monitoring
We may use analytics and logging tools to understand platform usage and ensure system reliability.
Customer Support Tools
We may use third-party platforms to manage and respond to support requests.
All third-party providers are contractually bound by data protection agreements and process data only on our instructions where applicable.
International Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:
- »Standard Contractual Clauses (SCCs)
- »Equivalent legal transfer mechanisms in compliance with GDPR
Data Retention
We retain personal data only as long as necessary:
- »Account data: duration of the contract plus a limited retention period
- »Billing data: as required by applicable law
- »Customer data: as instructed by the customer or until account termination
Security
We implement appropriate technical and organizational measures, including:
- »Encryption in transit (TLS) and at rest where applicable
- »Access controls and authentication mechanisms
- »Monitoring, logging, and incident response procedures
Your Rights (GDPR)
You have the right to:
- »Access your personal data
- »Correct inaccurate data
- »Request deletion
- »Restrict or object to processing
- »Request data portability
- »Withdraw consent at any time
If your data is processed by us on behalf of a customer, you should contact that customer directly. We will assist our customers where required.
Cookies
We use cookies and similar technologies for:
- »Essential functionality
- »Analytics
- »(Optional) marketing
You can manage your preferences via our cookie banner.
Data Breaches
We maintain procedures to detect, investigate, and respond to personal data breaches. Where required, we will notify affected users and relevant authorities without undue delay.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact
For privacy-related inquiries, please contact our administrative node:
- »Company: TechFlow Solutions OÜ
- »Address: Tallinn, Estonia (Enterprise Registry: 12345678)
- »Email: support@techflowsolutions.eu